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Free Shipping | Duty-included Price
Get 10% off your first order. Code : 8NEW

FAQs

At Cacoeks, our journey began with a simple purpose: to redefine the price of shoes. We believe in high-quality, long-lasting products, Affordable price that positively impact the people.

 

Your satisfaction is our top priority. We value your feedback and are constantly working to improve.

Why are your prices so low?

We cut out the middlemen and ship directly to you from our centralised warehouse in Hong Kong Or China. This means we don’t have to charge you the traditional 6-10X markup other retailers rely on, and it means you get to enjoy the best quality at the best price.

How can i trust you?

We understand that there are many scams online, but we treat our clients’ money like our own — and that’s why our business is successful.

 

We do not push any client to buy. If you are wary of sending a large amount of money, we suggest you start with a smaller item and, once you verify our quality you will definitely be back for more

 

If you still feel wary, then please remember shopping with us is a choice, and we want you to be 100% comfortable before buying.

How do l know the condition of the item l am buying?

All products are new with tags: New and never worn, still with the original tags attached and Boxes and accessories (also to describe shoes that have never been worn).

Can I Be Sure My Item Is 1:1 Top quality?

Buying from us guarantees the purchase of an 1:1 top quality product. Every item found on our site is guaranteed 1:1 top quality.
Each item is double or triple authenticated. We access our product from vetted sources and usually know the original origin of purchase, which substantially reduces the risk of Low quality merchandise. we inspect every item to verify quality and condition and Details.

You Do Not Have The Item I Am Looking For. Can You Find It?

If you are in the market for a specific item, we can try to source it for you. We have an extensive network of suppliers, so if the item is available, we will find it.

Can you provide Quality Check?

You can note “QC" on order. Wewill send photos of Goods to youfor Confirmation Before Shipping. FREE.

Can I amend/cancel my order after the order is placed?

To cancel or revise an order, please send our customer service - (Contact Us) within the hour of your order placed and we will assist you with your cancel or revise request during business hours. While we do our best to accommodate your requests, we are not able to amend or cancel an order once it has been processed or dispatched by our warehouse team.

I can’t Checkout. What can I do?

Sorry you’re experiencing technical issues with the website; please try the following solutions to resolve them:

  1. Clear cache
  2. Disable password extension (this is especially important on Mac)

Should this not resolve the issue, please send us a screenshot to Contact Us and we will help troubleshoot the problem with you.